Battersea Carpet Cleaning Privacy Policy

This Privacy Policy explains how Battersea Carpet Cleaning collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Who This Policy Applies To

This Privacy Policy applies to all Battersea Carpet Cleaning customers and prospective customers located in our operating area, including individuals who contact us for quotations, enquiries, bookings, or aftercare support. It also applies to individuals who visit our website or interact with us via other communication channels for the purposes of requesting or receiving our carpet cleaning and related services.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:

Identity and contact details: such as name, address, property location, and other relevant contact information necessary to provide and manage our services.

Service and booking information: such as the date and time of appointments, details about the property areas to be cleaned, access instructions provided by you, and any specific service preferences or notes you supply.

Communication records: including the content of messages and communications you send to us, together with our responses, such as questions about services, feedback, or complaints.

Payment and transaction details: including records of services purchased and payment confirmations. While we may receive confirmation of payments, we do not store full payment card details where payments are processed through third-party payment providers.

Technical and usage data: when you visit our website, we may collect information such as IP address, device information, browser type, and basic analytics relating to how you use our site, where this is necessary to maintain and improve our online services.

How We Collect Personal Data

We obtain personal data in several ways, including when you:

Engage us to provide carpet cleaning or related services at your property.

Communicate with us before, during, or after the provision of services, for example to request changes, provide access details, or share feedback.

Visit or interact with our website or online platforms where basic technical or usage data may be collected.

Lawful Bases for Processing Your Personal Data

We process personal data only where we have a lawful basis under the UK General Data Protection Regulation. The main lawful bases we rely on are:

Contract: We process personal data to enter into and perform a contract with you, including arranging appointments, providing services, handling payments, and communicating with you about your bookings.

Legal obligation: In some cases we are required by law to process certain information, for example for accounting, tax, or record-keeping purposes.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Examples include improving our services, handling enquiries not yet resulting in a contract, managing our business operations, and maintaining security and fraud prevention.

Consent: Where required by law, we may rely on your explicit consent, for example for certain forms of direct marketing or optional communications. You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.

How We Use Your Personal Data

We use personal data for the following main purposes:

To provide our carpet cleaning and related services, including arranging appointments, gaining access to properties, and delivering the requested work.

To respond to your enquiries, requests for quotes, and questions about services.

To manage bookings, reschedule appointments, and communicate important information about your service.

To process payments and maintain accurate financial and service records.

To manage customer relationships, including handling feedback, complaints, and follow-up communications.

To maintain and improve our website, services, and customer experience, including through basic analytics where permitted.

To comply with applicable legal requirements, regulatory obligations, and internal record-keeping policies.

Data Processors and Third Parties

We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Categories of processors may include:

IT and hosting providers who store data and provide technical support for our systems.

Customer management and booking system providers, where used, to help manage appointments and records efficiently.

Payment processing and financial service providers that securely process transactions for our services.

Professional advisers such as accountants or legal professionals, where necessary for business administration or to protect our legal interests.

We do not sell your personal data. We do not transfer your personal data outside the United Kingdom or European Economic Area unless appropriate safeguards required by data protection law are in place.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations. Retention periods may vary depending on the type of data and the nature of our relationship with you.

In general, service and booking records are kept for a period that allows us to respond to queries, manage repeat services, and comply with statutory record-keeping requirements. Payment and transaction-related records are typically retained for the period required by tax and financial regulations.

When personal data is no longer required for the purposes described in this Privacy Policy, we will securely delete or anonymise it, unless we are legally required to retain it for a longer period.

How We Protect Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to personnel and processors who need it to perform their roles and applying suitable safeguards to the systems where personal data is stored. While no system can guarantee complete security, we are committed to continuously reviewing and improving our data protection practices.

Your Data Protection Rights

As an individual whose personal data we process, you have a number of rights under the UK General Data Protection Regulation. These include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain supplementary information.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we address a concern you have raised about its accuracy or our use of it.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for certain forms of direct marketing.

Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller, where this is technically feasible.

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

How to Exercise Your Rights and Contact Us

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Battersea Carpet Cleaning using the usual communication channels you use to reach us for services. We may need to verify your identity before responding to your request, to protect your privacy and security.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Battersea Carpet Cleaning customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.